My AI Front Desk is an AI receptionist that answers calls, two way texts and website chat in one plan, with a built in CRM and a HIPAA option with signed BAAs. It is good value for owners who want all three channels for $79 to $99 a month, but it does not book into most industry specific software and user reviews raise billing concerns, so start on monthly billing.
What My AI Front Desk is
My AI Front Desk, which also brands itself as Frontdesk, is an AI receptionist for small and medium businesses Home page ↗. It answers every call 24/7, qualifies the caller and books appointments on your calendar Home page ↗. The same AI also handles text messages, a website chatbot, WhatsApp, email and outbound calls, with one shared memory for each customer Home page ↗.
It comes with its own AI CRM, calendar, tickets, dashboards and automation sequences, and every interaction is written to the CRM Home page ↗. The company says more than 10,000 businesses use it, across fields such as property management, retail, therapy, legal, accounting and automotive Home page ↗.
The company says you can set it up from your website in under five minutes Home page ↗. Hands on testing is in progress; we will update this review with results.
What it does well
You get three channels for one price. The Business-in-a-Box plan includes 200 voice minutes, 400 text messages and 100 website chat conversations a month, plus 500 email drafts, 20 outbound calls a day and 300 website form submissions Pricing ↗.
Handoffs are sensible. When a call needs a person, it can warm transfer the caller, or escalate with a real time alert and the full transcript, using rules you set Home page ↗.
It offers HIPAA compliance. The company says it signs business associate agreements and uses encryption in transit and at rest with strict access controls Home page ↗. That makes it one of the lowest cost options we found for health practices that need a BAA.
It connects to many tools. The site names integrations with SimplePractice, TherapyNotes, Jane App and CentralReach for therapy, Yardi, RealPage, AppFolio, Entrata and Buildium for property management, and Shopify, WooCommerce and Klaviyo for retail Home page ↗. Zapier is included on the base plan Pricing ↗.
Overage is simple. Extra usage comes from prepaid credits at a cent each, so a voice minute costs $0.25 and a text $0.04, and the plan includes a pool of 1,000 credits a month Pricing ↗. The pricing page says credits never expire Pricing ↗.
Where it falls short
It does not book into many industry systems. The site does not name dental practice software such as Dentrix or Open Dental, or salon and med spa software such as Boulevard, Mindbody, Vagaro or Zenoti Home page ↗. It also does not name which calendar apps it connects to Home page ↗. You may need Zapier or a manual handoff.
User reviews are mixed and the sample is small. On Trustpilot it scores about 3.5 out of 5 from 15 reviews Trustpilot ↗. Happy users mention easy setup and professional call handling, while unhappy ones describe charges after a trial, refused refunds, trouble cancelling, slow support and inconsistent AI answers Trustpilot ↗. Trustpilot notes the company has not replied to negative reviews Trustpilot ↗.
The base plan has tight limits for a busy line. It is sized for 1 to 10 interactions a day, keeps only the last 200 logs and allows 2 editor seats Pricing ↗.
The pricing page does not state a refund policy Pricing ↗.
Pricing and plans
Business-in-a-Box costs $99 a month, or $79 a month billed yearly Pricing ↗. It includes 200 voice minutes, 400 texts, 100 chatbot conversations, 500 email drafts, 20 outbound calls a day, a 20 page knowledge base, a verified outbound number, Zapier, unlimited viewing seats and 2 editor seats Pricing ↗.
Overage comes from a credit pool of 1,000 credits a month. Voice costs 25 credits a minute ($0.25), texts 4 credits, and chat 5 credits a conversation Pricing ↗. Auto reload is $10 for 1,000 credits Pricing ↗.
Partner and Enterprise plans are custom priced for 25 or more interactions a day, with voice as low as $0.07 a minute, API access, custom caller ID and a dedicated account manager Pricing ↗.
There is a 7 day free trial on Business-in-a-Box, no lock in contract and you can cancel any time Pricing ↗. Given the billing complaints, start on monthly billing and set a reminder before the trial ends.
Who should (and shouldn't) use it
- Good fit: owners who want calls, texts and website chat handled by one AI.
- Good fit: therapy, property management and retail businesses on its named integrations.
- Good fit: small health practices that mainly need overflow answering with a signed BAA.
- Skip it if: you need appointments written straight into dental, salon or med spa software.
- Skip it if: your phone line handles dozens of calls a day.
Alternatives worth a look
- Upfirst: our top small business pick, from $24.95 a month for 30 calls Upfirst pricing ↗.
- Smith.ai: free for 25 calls a month, with human receptionists behind the AI on paid plans from $150 Smith.ai pricing ↗.
- Dentina: books directly into 11 dental practice systems, from $299 a month per location Dentina ↗.
- Boulevard AI Receptionist: for med spas that book in Boulevard, from $125 a month per location Boulevard ↗.
Where it appears
ComparedThe Best AI Answering Service for Home Service BusinessesBudget pickThe Best AI Receptionist for Dental OfficesBudget pickThe Best AI Receptionist for Med SpasAlso greatThe Best AI Receptionist for Small BusinessesComparedThe Best AI Tools for Insurance AgentsWhat’s good
- Calls, texts and chat in one plan
- Quick setup from your website
- HIPAA option
What to know
- Billing and refund complaints on Trustpilot
- Calendar apps not named on pricing page
Key features
- 200 voice minutes a month on the base plan
- Two way texting, 400 messages a month
- Website chatbot, 100 conversations a month
- Built in CRM
- Warm transfer or real time alert with transcript
- HIPAA compliance with signed BAAs
Works with
Questions people ask
How much does My AI Front Desk cost?
Business-in-a-Box is $99 a month, or $79 a month billed yearly, with 200 voice minutes, 400 texts and 100 chat conversations Pricing ↗.
Does My AI Front Desk have a free trial?
Yes, a 7 day free trial on Business-in-a-Box, with no lock in contract Pricing ↗.
Is My AI Front Desk HIPAA compliant?
The company says it is HIPAA compliant and signs BAAs, with encryption in transit and at rest Home page ↗.
Is My AI Front Desk legit?
It is a real product the company says over 10,000 businesses use, but Trustpilot reviews are mixed, about 3.5 out of 5 from 15 reviews, with billing complaints Home page ↗ Trustpilot ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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