AI customer service software
Zendesk
Well known help desk with AI agents on every plan.
Capable, but AI costs more than Help Scout for small teams.
Where it appears
ComparedThe Best AI Customer Service Software for Small BusinessesWhat’s good
- Mature platform
- AI on every plan
- Scales up
What to know
- Few included AI resolutions
- Copilot is pricey
Key features
- AI agents on all Support and Suite plans
- 5 automated resolutions/agent/month on Team plans, 10 on Professional
- Extra resolutions $1.50 committed or $2.00 pay as you go
- Copilot add on $50/agent/month yearly
Where this comes from
01Zendesk pricing