NiceJob is review and referral marketing software for service businesses. It sends review requests automatically when a job closes in tools like Jobber, Housecall Pro or QuickBooks, and its Pro plan adds AI review replies. It is the best fit for home service businesses whose jobs already run through field service software, but $125 a month is a lot if you only want replies.
What NiceJob is
NiceJob helps service businesses get more reviews, answer them and turn happy customers into repeat and referral business NiceJob facts ↗. It was founded in 2017 and acquired by Paystone in October 2021, and it says it serves more than 7,000 businesses NiceJob facts ↗.
The Starter plan focuses on getting reviews and showing them off with website widgets. The Pro plan adds AI review replies, referral and rebooking campaigns, marketing broadcasts and other tools NiceJob facts ↗. NiceJob says most businesses are up and running in under 30 minutes NiceJob facts ↗.
Hands on testing is in progress, and we will update this review with our results.
What it does well
Review requests run themselves. When a job closes in a connected tool, NiceJob sends a personal review request by text or email, follows up with reminders, and stops once the customer leaves a review NiceJob facts ↗. Nobody on your team has to remember to ask.
The integrations match how trades work. NiceJob connects to Jobber, Housecall Pro, ServiceTitan, QuickBooks Online, FieldPulse, HubSpot, Zendesk, Intercom, Google Business Profile and Facebook, plus Zapier for more than 1,000 other apps NiceJob facts ↗. For a plumber, cleaner or roofer whose jobs already live in field service software, that is the main reason to pick it.
AI replies save time on Pro. NiceJob drafts replies in your business's voice and can reply automatically as reviews arrive NiceJob facts ↗. Its AI reply page says you can set rules such as only replying to four and five star reviews NiceJob AI replies ↗. That lets you automate the easy thank you replies and handle complaints yourself.
Users rate it highly. On Capterra, NiceJob scores 4.9 out of 5 from 203 reviews Capterra ↗.
Where it falls short
AI replies need the higher plan. Starter at $75 a month covers review requests and widgets, but AI replies are on Pro, which starts at $125 a month NiceJob facts ↗ Capterra ↗. If you only want replies, cheaper tools such as Reviewflowz exist Reviewflowz pricing ↗.
It is built for service jobs. The automation depends on a job closing in a connected tool. Capterra reviewers note it does not integrate with Mindbody Online, which matters for studios and spas that book there Capterra ↗.
Cost is the most common complaint in the reviews on Capterra Capterra ↗. And the customer results NiceJob publishes, such as a tree service growing from 151 to 1,042 reviews, are the company's own case studies NiceJob facts ↗.
Keep review requests honest. The FTC's 2024 rule bans fake reviews, including AI generated ones, and bans offering compensation on the condition that a review is positive or negative FTC fake reviews rule ↗.
Pricing and plans
Starter starts at $75 a month. It includes review requests by text and email, social proof widgets, social sharing, a team leaderboard, a microsite and integrations NiceJob facts ↗. Capterra lists this tier as Reviews at $75 a month Capterra ↗.
Pro starts at $125 a month. It adds AI review replies, referral campaigns, repeat and rebooking campaigns, marketing broadcasts, gifts, NPS surveys and competitive intel NiceJob facts ↗.
Multi location and franchise pricing is quoted by number of locations, with contracts. NiceJob Sites is priced separately NiceJob facts ↗.
There is a 14 day free trial with no credit card required, and there is no free plan NiceJob facts ↗ Capterra ↗. Single location plans are month to month with no long term contract NiceJob facts ↗. NiceJob notes that plan names and prices change, so confirm on its pricing page NiceJob facts ↗.
Who should (and shouldn't) use it
- Good fit: home service businesses that run jobs through Jobber, Housecall Pro, ServiceTitan or QuickBooks.
- Good fit: owners who want reviews, referrals and repeat bookings handled by one tool.
- Good fit: businesses that want AI to answer positive reviews automatically and leave complaints to them.
- Skip it if: you only need AI replies to reviews you already get. A cheaper reply tool will do.
- Skip it if: you book through Mindbody or another system NiceJob does not connect to.
Alternatives worth a look
- GatherUp: our top pick; every plan includes AI replies and review requests, from $99 a month for one location GatherUp pricing ↗.
- Reviewflowz: unlimited AI replies for $45 per location a month billed yearly, with auto post or approval Reviewflowz pricing ↗.
- Google Business Profile: free manual replies to Google reviews once your business is verified Google review replies ↗.
- Birdeye: an all in one platform for multi location businesses, with quote only pricing Birdeye pricing ↗.
Where it appears
Also greatThe Best AI Review Response Tools for Small BusinessesWhat’s good
- Job triggered requests
- No contract
- High user ratings
What to know
- AI replies need $125 plan
- Costly for replies alone
Key features
- Automatic review requests when a job is completed
- AI review replies with tone and star rules (Pro)
- Referral and rebooking campaigns (Pro)
- Social proof website widgets
Works with
Questions people ask
How much does NiceJob cost?
Starter starts at $75 a month and Pro, which includes AI review replies, starts at $125 a month. Multi location pricing is quoted NiceJob facts ↗.
Does NiceJob have a free trial?
Yes. There is a 14 day free trial with no credit card required, but no free plan NiceJob facts ↗ Capterra ↗.
Does NiceJob integrate with Jobber and Housecall Pro?
Yes. NiceJob connects to Jobber, Housecall Pro, ServiceTitan, QuickBooks Online, FieldPulse and more, plus Zapier NiceJob facts ↗.
Is NiceJob worth it?
For service businesses that want automatic review requests tied to completed jobs, its 4.9 Capterra score suggests users think so Capterra ↗. If you only want AI replies, it is pricier than alternatives NiceJob facts ↗ Reviewflowz pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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