Chatbase builds an AI support agent from your own content and puts it on your website, WhatsApp, Slack, email and voice. It is a good value pick for owners who want a pure AI bot with plenty of message credits from $40 a month. Start on monthly billing, since some users report billing problems, and budget $99 a month if you need the Chatbase label removed.
What Chatbase is
Chatbase is a no code tool for building an AI agent that answers customer questions. You connect your data sources, write instructions for the agent's role, and set guardrails, such as sending refund requests to a person Chatbase ↗. Chatbase describes the process in four stages: build, test, deploy and optimize Chatbase ↗.
Once built, the agent can run on your website and also on Meta apps, Slack, WhatsApp, email and voice Chatbase ↗. Chatbase says more than 10,000 businesses use it Chatbase ↗. Hands on testing is in progress. This review is based on Chatbase's own pages and on user reviews.
What it does well
It answers from your material. You train the agent on your pages and documents, and it replies in natural language rather than from rigid scripts Chatbase ↗. You can give it step by step procedures for common requests and pick from several AI models from OpenAI, Anthropic, Google and others Chatbase ↗.
It can take actions, not just answer. Sample actions on Chatbase's site include checking booking slots, looking up products, finding order details, retrieving invoices and handling plan upgrades or cancellations Chatbase ↗. Agents can also reply with interactive widgets, such as a package tracking map Chatbase ↗.
It gives you many messages for the money. The $40 Hobby plan includes 700 message credits a month, which is generous for a small site Chatbase pricing ↗. Paid plans add a 7 day trial Chatbase pricing ↗.
It grows into a support desk. On the Standard plan you get a shared help desk where AI and human agents work in the same conversation, plus voice, telephony, outbound campaigns and API access Chatbase pricing ↗ Chatbase ↗. Analytics report on topics, sentiment and trends, and you can track resolution rates and review escalations Chatbase ↗.
Chatbase lists GDPR, SOC 2 Type II and HIPAA on its site, and says your data is encrypted and not used to train models Chatbase ↗.
Where it falls short
Branding costs extra. Removing the Powered by Chatbase label is $99 a month on top of your plan Chatbase pricing ↗. White labeling is listed on Enterprise Chatbase pricing ↗.
The useful extras sit on pricier plans. The help desk, voice and AI actions through advanced integrations such as Stripe and Zendesk need Standard at $150 a month Chatbase pricing ↗.
Billing is a common complaint. Chatbase scores 4.0 out of 5 from 68 reviews on Trustpilot, but 28 percent of reviews are one star Trustpilot ↗. Fans praise support and easy setup; critics describe billing problems, including a reviewer who said they were charged after asking to close their account Trustpilot ↗.
The free plan is a test only. Inactive agents are deleted after 14 days Chatbase pricing ↗. And like any AI bot, it can be wrong: a Canadian tribunal held Air Canada liable for wrong information its website chatbot gave a customer ABA on Air Canada case ↗.
Pricing and plans
Free: $0 with 50 message credits a month, 1 agent, 1 member, 1 MB of training content and limited model access. Agents are deleted after 14 days of inactivity Chatbase pricing ↗.
Hobby: $40 a month for 700 message credits, 2 members and 10 MB of training data, with advanced models, integrations, basic analytics and attachments Chatbase pricing ↗.
Standard: $150 a month for 4,000 credits, 3 members and 20 MB, adding the help desk, voice, telephony, outbound campaigns, API access and advanced integrations Chatbase pricing ↗.
Pro: $500 a month for 15,000 credits, 5 members and 240 MB, adding advanced analytics and tickets as a source Chatbase pricing ↗. Enterprise is custom, with SSO, white labeling, audit logs, SLAs and HIPAA eligibility Chatbase pricing ↗.
Add ons: extra credits are $40 per 1,000 and do not expire, extra agents are $25 a month each, and branding removal is $99 a month Chatbase pricing ↗. Paying yearly saves 20 percent, and paid plans have a 7 day trial Chatbase pricing ↗.
Who should (and shouldn't) use it
- Good fit: owners who want an AI bot trained on their content, with lots of messages for a low price.
- Good fit: businesses that also want the same agent on WhatsApp, Slack or email Chatbase ↗.
- Skip it if: you need a live chat inbox for staff on a small budget, since the help desk starts at $150 a month Chatbase pricing ↗.
- Skip it if: the Chatbase label on your widget is a problem and $99 a month to remove it is not Chatbase pricing ↗.
Alternatives worth a look
- Tidio: AI chatbot plus live chat in one widget; the free plan includes 50 Lyro AI conversations Tidio pricing ↗.
- Intercom Fin: charges $0.99 per resolved outcome, with a 50 outcome minimum Fin pricing ↗.
- Crisp: a shared inbox with an AI agent, with the Mini plan at $45 a month Crisp pricing ↗.
Where it appears
Budget pickThe Best AI Chatbot for Small Business WebsitesWhat’s good
- Generous message credits
- Many channels
- Guardrails
What to know
- Branding removal costs $99/month
- Billing complaints
Key features
- Connect data sources and set guardrails
- Actions such as booking slots and order lookup
- Help desk for AI and human agents (Standard)
- Deploy on website, WhatsApp, Slack, email and voice
- API access (Standard)
Works with
Questions people ask
Is Chatbase free?
There is a free plan with 50 message credits a month, 1 agent and 1 MB of training content, but inactive agents are deleted after 14 days Chatbase pricing ↗.
How much does Chatbase cost?
Hobby is $40 a month for 700 credits, Standard $150 for 4,000 and Pro $500 for 15,000. Yearly billing saves 20 percent Chatbase pricing ↗.
Can I remove the Chatbase branding?
Yes, for $99 a month as an add on Chatbase pricing ↗.
Is Chatbase worth it?
For a pure AI bot, the credits are good value Chatbase pricing ↗. Watch billing: 28 percent of Trustpilot reviews are one star, many about charges Trustpilot ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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