Avoca is an AI front office for larger home service companies: it answers calls, texts and chats, books jobs into ServiceTitan or Housecall Pro, runs outbound follow up and scores every call for coaching. It is worth a demo for multi location HVAC, plumbing and electrical operators with a real call center, but it is too much, and likely too expensive, for a small trade business.
What Avoca is
Avoca calls itself the AI front office for service businesses Avoca ↗. Its agents answer every call, text and web chat around the clock, book jobs, and hand off to people when needed Avoca ↗ ContractorToolStack ↗. It is built for trades such as HVAC, plumbing, electrical, garage doors, pest control, roofing, restoration and auto repair Avoca ↗.
The product has three parts. Book covers the AI customer service rep that books jobs 24/7, a self service scheduler and web chat Avoca ↗. Win Back covers speed to lead, outbound campaigns that re-engage past customers, and a direct Google Local Services Ads integration Avoca ↗. Coach covers real time call scoring and analytics Avoca ↗. ContractorToolStack describes the same pillars and says each call is scored from 0 to 100 ContractorToolStack ↗.
Avoca is a well funded company. Its home page announced a $125 million Series B at a $1 billion valuation Avoca ↗. It says it is trusted by more than 1,000 service leaders Avoca ↗.
What it does well
The ServiceTitan integration is the main draw. Avoca is a certified ServiceTitan app with a deep CRM integration Avoca ↗, and ContractorToolStack describes it as a Gold Partner with two way sync of job records, dispatch, customer profiles and call analytics ContractorToolStack ↗. It also works with Housecall Pro and FieldRoutes Avoca ↗.
It goes beyond answering. Most AI receptionists stop at the inbound call. Avoca also chases new leads, with a stated response time under 15 seconds, and runs outbound text and call campaigns to fill an empty schedule Avoca ↗ ContractorToolStack ↗. The coaching tools score your human reps' calls too, which helps a call center manager Avoca ↗.
Customer stories are specific. On its home page, the CEO of Wilson Companies says call quality rose from 40% to 95% with an 85% booking rate, and the president of H.L. Bowman says Avoca handles 70% of the company's call volume Avoca ↗. These are vendor chosen testimonials, not independent tests. ContractorToolStack rated it 4.1 out of 5 and called it the strongest multi trade AI agent for HVAC, plumbing and electrical operations on ServiceTitan ContractorToolStack ↗.
Avoca says it is SOC 2 Type 2 certified Avoca ↗. Hands on testing is in progress, and we will update this review with results.
Where it falls short
There are no public prices. Avoca sells through a 20 minute demo, and its site lists no plans or trial Avoca ↗. ContractorToolStack says pricing is quoted by sales and that third party industry reports put it at $1,000 to $3,000 a month ContractorToolStack ↗. We could not confirm that range from Avoca itself.
It is not built for small shops. ContractorToolStack says the target customer has $3 million or more in revenue and a team of five or more customer service reps handling 50 or more inbound calls a week ContractorToolStack ↗. It does not recommend Avoca for solo operators, contractors under $1 million in revenue, or shops on software such as Workiz, FieldEdge or ServiceM8 ContractorToolStack ↗.
You may pay for features you will not use. If you only need someone to pick up after hours calls, the outbound and coaching tools add cost and setup without much benefit ContractorToolStack ↗. ContractorToolStack also notes a thinner review footprint on G2 and Capterra than its customer list suggests, and no free trial, sandbox or mobile app ContractorToolStack ↗.
Avoca's site does not list supported languages Avoca ↗, so ask about Spanish during the demo if you need it.
Pricing and plans
Avoca does not publish pricing. You book a 20 minute demo, and you can also call a test line to hear the AI rep live Avoca ↗. There is no listed free trial or free plan Avoca ↗ ContractorToolStack ↗.
ContractorToolStack cites industry reports that place Avoca at roughly $1,000 to $3,000 a month, quoted by sales ContractorToolStack ↗. Treat that as a rough guide only. Avoca also runs a refer and earn program, according to its site Avoca ↗. Ask about setup fees, contract length and how outbound minutes are billed before you sign.
Who should (and shouldn't) use it
- Good fit: mid size and large HVAC, plumbing and electrical companies running ServiceTitan Avoca ↗ ContractorToolStack ↗.
- Good fit: operators who want inbound answering, outbound follow up and CSR coaching from one vendor Avoca ↗.
- Good fit: companies consolidating several call centers or after hours services Avoca ↗.
- Skip it if: you are a solo or small crew business that needs simple after hours answering at a published price ContractorToolStack ↗ Rosie pricing ↗.
- Skip it if: you need a free trial before committing ContractorToolStack ↗.
Alternatives worth a look
- Rosie: our top pick for small trade businesses, from $49 a month for 250 minutes in English and Spanish, with a 7 day free trial Rosie pricing ↗.
- Jobber Receptionist: the cheapest way in if you already run Jobber, sold as a $29 add on Jobber Receptionist ↗.
- Sameday: our upgrade pick for growing HVAC, plumbing and electrical shops on ServiceTitan, with published pricing Sameday pricing ↗.
- Housecall Pro CSR AI: built in AI answering that books into the Housecall Pro calendar Housecall Pro CSR AI ↗.
Where it appears
ComparedThe Best AI Answering Service for Home Service BusinessesWhat’s good
- Deep ServiceTitan integration
- Outbound follow up
- Call coaching
What to know
- No published pricing
- Not aimed at small shops
Key features
- 24/7 calls, texts and chats with job booking
- Emergency escalation
- Outbound SMS and call campaigns
- Call scoring and coaching
- Google LSA and web chat
Works with
Questions people ask
How much does Avoca cost?
Avoca does not publish prices and sells through a demo Avoca ↗. ContractorToolStack cites industry reports of about $1,000 to $3,000 a month ContractorToolStack ↗.
Does Avoca work with ServiceTitan?
Yes. Avoca is a certified ServiceTitan app with a deep CRM integration, and it also works with Housecall Pro and FieldRoutes Avoca ↗.
Does Avoca have a free trial?
No free trial is listed. You can book a 20 minute demo or call a line to hear the AI rep Avoca ↗ ContractorToolStack ↗.
Is Avoca good for small contractors?
Usually not. ContractorToolStack says it targets companies with $3 million or more in revenue and five or more reps ContractorToolStack ↗. Smaller shops will find simpler, cheaper tools such as Rosie Rosie pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
01